Refund Policy

This policy covers every purchase of a XOOTEQ LAB PRIVATE LIMITED product sold through Paddle.com, our authorised reseller and Merchant of Record — including Plutto and Tailzu, whether bought on xooteq.com or on the product's own website. All purchases are final and we do not offer refunds, except where the law requires one.

1. No refunds

Payments, including subscription renewal charges, are non-refundable, and we do not refund partly used periods.

2. Where the law requires one

A refund is given only where the law requires one, for example where consumer law in your country gives you a right to withdraw from a purchase. Paddle, as Merchant of Record, handles it. To ask, email connect@xooteq.com from the address you paid with, or find your order at paddle.net.

3. Cancelling a subscription

Cancel at any time from your Paddle receipt or at paddle.net. Cancelling stops future renewals; you keep access until the end of the period already paid for.

4. App store purchases

Purchases made inside an app through the Apple App Store or Google Play are refunded, if at all, by Apple or Google under their own policies.

5. Your statutory rights

Nothing in this policy limits your rights under the consumer law of your country.